Q. A homecare nurse visits my dad regularly while we are at work. However, when I ask him what she said, or if she left any special instructions, he always says, “I don’t remember” or “I’m not sure.” How can I be sure we are getting any important information?
A. One of the best ways to ensure you are receiving important information is to be on your father’s contact list. That way you can contact the nurse yourself and she will be able to provide you with any information you need. In addition, look to see if there is a homecare chart in your dad’s home (it’s usually on top of the fridge). This will tell you what the nurse did with your dad when she was there. Could you arrange to be at your dad’s home for one visit so you can meet the nurse and see for yourself what is going on?
Q. The homecare nurse who visits my mother is very capable and professional. However, she and my mother simply don’t get on well. I am worried that this may somehow hamper the care my mother is receiving. What should I do?
A. The actual care that your mother receives should not be altered, even if she doesn’t get along with her homecare nurse. But if she does have a good relationship with the nurse, she might be more open to suggestions from her or even listen better. If you feel your mother would do better with a different care provider, contact the nurse’s agency and ask for a change. Everyone is an individual, and not everyone gets along with everyone else.
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